Return and Refund Policy

🔁 Ocxxisda® Return & Refund Policy

We want you to be completely satisfied with your purchase from Ocxxisda®. If you are not satisfied for any reason, we accept returns within 180 days of receiving your order.

📦 Return Address

3/F, Building A, Factory Building
Heyu Industrial Zone, Zancheng Community
Fuhai Street, Bao'an District, Shenzhen, China
Postal Code: 50317
United States

📋 Return Conditions

To be eligible for a return, items must meet the following requirements:

  • Items must be in their original condition

  • Items must be unused and undamaged

  • Items must be returned in original packaging

Please include the following inside your return package:

  • Your order number

  • The reason for return

❌ Order Cancellation

  • You may cancel your order within 48 hours of placing it

  • If the order has not been shipped, we will cancel it within 1 business day

  • Once the order has been processed or shipped, cancellation may no longer be possible

🚚 Return Shipping Costs

  • If the return is initiated by the customer, the customer is responsible for return shipping costs

  • The exact cost depends on the courier service selected

  • If the return is due to our error (damaged item or wrong product), we will cover the return shipping costs

💰 Refunds

Once your return is received and approved, your refund will be processed to your original payment method.

  • Refund processing time: 5–10 business days

  • Timing may vary depending on your bank or payment provider

  • Refunds are always issued to the original payment method used at checkout

You may receive a notification from your payment provider once the refund is completed.

⚠️ Important Notes

  • Please keep your return tracking number until your refund is completed

  • We are not responsible for lost return packages without valid tracking information

📞 Customer Support

If you have any questions, please contact our support team:

📧 Email: support@ocxxisda.com